Service Process

THE TRAVEL CLUB AFTER-SALES JOURNEY

1. INQUIRY. Email your after-sales concern to customercare@primergrp.com.

2. ASSESSMENT. Wait for our customer care team to provide an assessment within a minimum of five (5) working days.

3. STORE TURNOVER After the assessment, drop off your item in any of our drop-off stores and fill out a Repair Order Form. Walk-ins will not be accommodated.

Drop-off StoresAddressTelephone Number
The Travel Club Trinoma2099B and 2100B Level 2 NTDCC TriNoma Edsa Corner North, Quezon City7 916-7223 / 24
The Travel Club Rockwell225R 2nd Level, Rockwell Center, Amapola St. cor Estrella St., Makati City7 901-1325
The Travel Club Estancia

Lower Floor Unit B1-035, Estancia Capitol Commons Meralco Ave. Cor. Shaw Blvd, Oranbo,

Meralco Ave. Pasig City, Metro Manila

242-1056
The Travel Club Festival Mall2009A 2nd level, Festival Supermall, Filinvest Corporate City, Alabang, Muntinlupa City8 478-6084

THE TRAVEL CLUB AYALA TRINOMA  facebook.com/TheTravelBuddyTrinoma
THE TRAVEL CLUB POWERPLANT ROCKWELL  facebook.com/TheTravelBuddyRockwell
THE TRAVEL CLUB FESTIVAL MALL  facebook.com/TheTravelBuddyFestivalMall
THE TRAVEL CLUB ESTANCIA  facebook.com/TheTravelBuddyEstancia
and all of The Travel Club Provincial Doors.

4. SERVICE PROCESS. Allow our customer care team to service your item between 30-60 days depending on the service concern, availability of spare parts, and extent of service coverage.

5. CUSTOMER TURNOVER. Once service is complete, pick up your item in your chosen drop-off store.

COVID-19 SAFETY INFORMATION
• We guarantee that our after-sales service personnel comply with mandatory health and safety precautionary measures and that our after-sales service tools are disinfected daily.


No products

To be determined Shipping
PHP 0.00 Total

Check out