THE TRAVEL CLUB AFTER-SALES JOURNEY
1. INQUIRY. Email your after-sales concern to firstname.lastname@example.org.
2. ASSESSMENT. Wait for our customer care team to provide an assessment within a minimum of ﬁve (5) working days.
3. STORE TURNOVER After the assessment, drop off your item in any of our drop-off stores and ﬁll out a Repair Order Form. Walk-ins will not be accommodated.
|Drop-off Stores||Address||Telephone Number|
|The Travel Club Trinoma||2099B and 2100B Level 2 NTDCC TriNoma Edsa Corner North, Quezon City||7 916-7223 / 24|
|The Travel Club Rockwell||225R 2nd Level, Rockwell Center, Amapola St. cor Estrella St., Makati City||7 901-1325|
|The Travel Club Estancia|
Lower Floor Unit B1-035, Estancia Capitol Commons Meralco Ave. Cor. Shaw Blvd, Oranbo,
Meralco Ave. Pasig City, Metro Manila
|The Travel Club Festival Mall||2009A 2nd level, Festival Supermall, Filinvest Corporate City, Alabang, Muntinlupa City||8 478-6084|
THE TRAVEL CLUB AYALA TRINOMA facebook.com/TheTravelBuddyTrinoma
THE TRAVEL CLUB POWERPLANT ROCKWELL facebook.com/TheTravelBuddyRockwell
THE TRAVEL CLUB FESTIVAL MALL facebook.com/TheTravelBuddyFestivalMall
THE TRAVEL CLUB ESTANCIA facebook.com/TheTravelBuddyEstancia
and all of The Travel Club Provincial Doors.
4. SERVICE PROCESS. Allow our customer care team to service your item between 30-60 days depending on the service concern, availability of spare parts, and extent of service coverage.
5. CUSTOMER TURNOVER. Once service is complete, pick up your item in your chosen drop-off store.
COVID-19 SAFETY INFORMATION
• We guarantee that our after-sales service personnel comply with mandatory health and safety precautionary measures and that our after-sales service tools are disinfected daily.