THE TRAVEL CLUB AFTER-SALES PROCESS
1. INQUIRY. Email your after-sales concern to email@example.com.
2. ASSESSMENT. Wait for our customer care team to provide an assessment within a minimum of ﬁve (5) working days.
3. STORE TURNOVER After the assessment, drop off your item in any of our drop-off stores and ﬁll out a Repair Order Form. Walk-ins will not be accommodated.
|Drop-off Stores||Address||Telephone Number|
|The Travel Club Trinoma||2099B and 2100B Level 2 NTDCC TriNoma Edsa Corner North, Quezon City||7 916-7223 / 24|
|The Travel Club Rockwell||225R 2nd Level, Rockwell Center, Amapola St. cor Estrella St., Makati City||7 901-1325|
|The Travel Club Estancia|
Lower Floor Unit B1-035, Estancia Capitol Commons Meralco Ave. Cor. Shaw Blvd, Oranbo,
Meralco Ave. Pasig City, Metro Manila
|The Travel Club Festival Mall||2009A 2nd level, Festival Supermall, Filinvest Corporate City, Alabang, Muntinlupa City||8 478-6084|
THE TRAVEL CLUB AYALA TRINOMA facebook.com/TheTravelBuddyTrinoma
THE TRAVEL CLUB POWERPLANT ROCKWELL facebook.com/TheTravelBuddyRockwell
THE TRAVEL CLUB FESTIVAL MALL facebook.com/TheTravelBuddyFestivalMall
THE TRAVEL CLUB ESTANCIA facebook.com/TheTravelBuddyEstancia
and all of The Travel Club Provincial Doors.
4. SERVICE PROCESS: Allow our customer care team to service your item between 15-20 days for NCR depending on the service concern, availability of spare parts, the extent of service coverage, and other lineup of repair from other customers.
5. CUSTOMER TURNOVER. Once service is complete, pick up your item in your chosen drop-off store.
COVID-19 SAFETY INFORMATION
• We guarantee that our after-sales service personnel comply with mandatory health and safety precautionary measures and that our after-sales service tools are disinfected daily.