Service Process

THE TRAVEL CLUB AFTER-SALES PROCESS

1. INQUIRY. Email your after-sales concern to customercare@primergrp.com.

2. ASSESSMENT. Wait for our customer care team to provide an assessment within a minimum of five (5) working days.

3. STORE TURNOVER After the assessment, drop off your item in any of our drop-off stores and fill out a Repair Order Form. Walk-ins will not be accommodated.

Drop-off StoresAddressTelephone Number
The Travel Club Trinoma2099B and 2100B Level 2 NTDCC TriNoma Edsa Corner North, Quezon City7 916-7223 / 24
The Travel Club Rockwell225R 2nd Level, Rockwell Center, Amapola St. cor Estrella St., Makati City7 901-1325
The Travel Club Estancia

Lower Floor Unit B1-035, Estancia Capitol Commons Meralco Ave. Cor. Shaw Blvd, Oranbo,

Meralco Ave. Pasig City, Metro Manila

242-1056
The Travel Club Festival Mall2009A 2nd level, Festival Supermall, Filinvest Corporate City, Alabang, Muntinlupa City8 478-6084

THE TRAVEL CLUB AYALA TRINOMA  facebook.com/TheTravelBuddyTrinoma
THE TRAVEL CLUB POWERPLANT ROCKWELL  facebook.com/TheTravelBuddyRockwell
THE TRAVEL CLUB FESTIVAL MALL  facebook.com/TheTravelBuddyFestivalMall
THE TRAVEL CLUB ESTANCIA  facebook.com/TheTravelBuddyEstancia
and all of The Travel Club Provincial Doors.

4. SERVICE PROCESS: Allow our customer care team to service your item between 15-20 days for NCR depending on the service concern, availability of spare parts, the extent of service coverage, and other lineup of repair from other customers.

5. CUSTOMER TURNOVER. Once service is complete, pick up your item in your chosen drop-off store.

COVID-19 SAFETY INFORMATION
• We guarantee that our after-sales service personnel comply with mandatory health and safety precautionary measures and that our after-sales service tools are disinfected daily.


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