1. When will my orders be processed?
For Cash on Delivery, order will be processed as soon as the order has been placed.
For Credit and Debit cards, we will process your order once payment has been confirmed.
For DragonPay, we will process your order once we receive the payment confirmation.
2. How do you ship your orders?
The shipping courier will depend on where the order will be sent to.
- Metro Manila deliveries – Black Arrow Express and private couriers
- Provincial – LBC
3. What are your shipping rates?
Shipping rates vary depending on the number of items as well as the shipping location. You can check the shipping rates on the shopping bag summary.
Standard delivery time
Area Estimated Delivery Time Metro Manila 7 business days Luzon 10 business days Visayas & Mindanao 14 business days
Estimate delivery times are to be used as a guide only and commence from the date of dispatch.
There might be a delay in receiving your orders during sale events, special holidays, and inclement weather.
4. How do I track my order?
For Metro Manila:
We will send you the tracking number as soon as it's available, you can track your delivery on this site: https://locator.blackarrow.express/
For private couriers, we are unable to send you the tracking number at this time.
Go to http://www.lbcexpress.com/ and put in the tracking number, click “Trace”.